How Do You Deal With Age Discrimination?

Question: How does an older person deal with the issue of age discrimination? If we are graying should we include a picture on LinkedIn?

This is a very controversial issue. In my thirty years as a recruiter, I have never encountered what I consider to be age discrimination. That doesn’t mean it doesn’t occur, as I’m sure it does. I do believe that candidates often claim age discrimination first, when the real issue is something else. For example, a person at the VP or manager level is clearly qualified for a lower level position; however, that doesn’t mean they are right for the position. Not only are they overqualified for the position, they generally require a salary reduction from their last role. This has nothing to do with age, but is often called that by candidates I coach. Another example is lack of energy or passion for the position. Older workers often come across as burned out, just wanting a job, or needing something until retirement. The passion, energy and enthusiasm they once had no longer comes across in the interview. This isn’t age discrimination either.  I know many people in their late fifties that have more energy than many in their twenties and they seem to find opportunities.

I recommend before claiming age discrimination, first eliminate all the other issues. If candidates immediately claim age discrimination they will never step back and evaluate if it might be something other than age discrimination. This results in the real issue never being addressed.

Regarding your picture, you should have one posted. If you are graying and believe this is an issue there are options to deal with this. Besides you can’t hide the graying in an interview. Not having a picture only delays the first impression, it doesn’t eliminate age discrimination.

To download the free chapter on Conducting an Effective Phone Interview from our book “This Is NOT The Position I Accepted” CLICK HERE and then click on the Free Search Resources link.

How effective is your job search?  If you are not sure, download our free 8 Matrix Job Search Self-Assessment Scorecard. CLICK HERE and then click on the Free Search Resources link.

I welcome your thoughts and comments.

Brad Remillard

How to show 40 years experience on a two page resume

These questions are from readers of my weekly column in the Orange County Register. It appears every Tuesday in the business section and on-line at www.ocregister.com

Q. What is the best way to show 40 years of experience on a résumé and still keep the length to two pages?

A. I recommend showing in chronological order your last 10 to 15 years of experience. For experience before that, simply list your companies, job titles and dates. For most candidates, their most recent experience is what recruiters and hiring managers are interested in.

Let’s face it: Your experience 40 years ago should not be all that relevant. I hope in that 40-year time frame you have grown. You should question whether this is the right position for you if the company’s decision is based on what you did 40 years ago, when compared with the last 15 years.

There are exceptions to this. If you believe some experience 40 years ago is important to the new role, I recommend expanding that relevant experience in your résumé.

Q.  Most of my career is in financial services. I want to get out of that industry and into health care. What is the best way to make this transition?

A. Making an industry change in this economy is difficult, unless you have one of those jobs in which the skills required are not industry-specific, meaning your skills and training are easily transferable to another industry. The issue you have to overcome is your competition for an opening will probably include people in the health care industry. Most companies will look at those with industry experience first.

The best way to make an industry change is through networking. You need to build relationships with people in the industry. To do this, consider attending professional associations, joining networking groups in health care, attending trade shows or conferences and connecting with health care people in your local area via LinkedIn. As they get to know you, they will be able to determine how your strengths outside the health care industry can apply to the problems they need solved in their company. Recruiters and submitting résumés via ads are long shots.

There are some barriers you should think about overcoming when changing industries, assuming your skills are not easily transferable. The first one is compensation. Chances are you are more valuable in the financial services industry than health care. Therefore, the position will probably be at a lower level and so will the compensation. Secondly, some additional training and education may be required.

I welcome your thoughts and comments. If this was helpful please forward to your network and connections on LinkedIn or facebook.

Brad Remillard

Is This Age Discrimination Or Not, You Tell Me?

I was recently co-interviewing candidates with my client for one of his open positions. Together we interviewed 3 candidates all in the same day.

Obviously, two of the candidates didn’t get the job. One of the candidates that didn’t get the position was the catalyst for writing this article.

We began in the morning with the first person. The first impression of this candidate was weak. Although professionally dressed in a suit, it didn’t fit him well, it was clear it had been worn a few times without being pressed, he was overweight, hair was combed, but groomed would not be used to describe him. His overall presence was OK, it  just didn’t overwhelm us when we first met him.

As the interview progressed, he didn’t come across with great energy or enthusiasm. His body language was low in the chair and even when he was asking questions he never seemed to change how he sat in the chair.  His voice was monotone. Eye contact during the interview was good and he did his best to engage us.  Not that he did poorly, but the spark of a person who really enjoys what he does day to day wasn’t there. He came across as bored and would work because he needed a job until he retired.

He asked a few insightful questions during the interview, but nothing all that impressive. He closed the interview politely.

Again, no real knock out blow, and with the weak appearance and the interview we just weren’t all that impressed.

The next candidate was different. Candidate #2 was well dressed and groomed. Polished comes to mind. He came across in the first impression as confident, with drive and energy, and as someone very comfortable meeting people. He was all business but didn’t over do it.

As the interview progressed he wasn’t overly friendly, he stayed focused on the business at hand without a lot of small talk or joking. We could see from his answers that he listened well to our questions.  His body language was clearly designed to engage us. We assumed that he had been trained this way. He leaned forward when stressing a point, he mirrored a lot of our movements, which is a technique used to make us feel comfortable, and he used voice inflection very well to stress points and add emphasis.

He asked a number of very good questions during the interview that demonstrated he really understood the position and many of the issues that he would encounter if he was to come on board.  He left the interview on a positive note.

We were impressed with him, his professionalism, his approach, and his ability to engage us.

Candidate #3 was completely different, as this time the candidate was a she not a he. She was very professional. She was dressed in a very professional business suit and groomed perfectly. It was apparent that she had dealt with senior level executives and knew how to present herself. She was outgoing, friendly, and engaging from the moment we met her. She was just one of those people that has that extra spark. She knew how to conduct small talk, demonstrated the appropriate level of humor for the circumstances, and was just comfortable in a business environment. This was all from the first impression.

As the interview progressed, so did she as a candidate. Her body language was much like the second candidate. She sat up straight when needed, her eye contact was continual and even when she wasn’t speaking directly to me I felt like she was, she was well prepared to not only answer our questions but asked some excellent questions as well. Unlike candidate #2, even though we did spend the vast majority of time discussing the position, it just didn’t seem that way. She was very business focused just as the second candidate was, but somehow it didn’t come across that way.

She left the interview on a positive note, but made a little extra effort to make sure that we were satisfied with her and her answers.

We decided to proceed with the last two candidates. I had to call the first one and let him know the bad news. This is positively the worst part of being a recruiter. The comment that he made to me is what sparked this article. He said, “I’m not surprised,  I could tell you were looking for someone younger than me.” How he surmised this is beyond me. He was clearly implying age discrimination.

We never once discussed age or anything even close to it. He just assumed that because he didn’t get the job it was due to his age. I think many candidates do this. I agree age discrimination exists. I just don’t think it is as widespread as most candidates do. I have written other articles on this topic. Too often, just like candidate #1, when candidates don’t get the job the first thought that surfaces is age discrimination when in fact, it is all of the other things they are doing wrong that are really the cause.

The big problem with thinking that age discrimination was the reason is that the candidate will never step back and consider that maybe it is something else. Why would they consider anything else when they have already decided that age discrimination is the reason they didn’t get the job and there is nothing they can do about that?  Then they don’t do anything to improve themselves.

As the late Paul Harvey would say, “Now the rest of the story.” It goes without saying that we never discussed age during the hiring process. However, as the hiring process continued, so did the need to perform our due diligence.  This meant that I needed to verify each of the candidate’s degrees. In order to do that, I needed the year they graduated from college. This isn’t always an indicator of age, but in many cases it is a benchmark.

Candidate #1 indicated on his resume that he received his degree in 1979. He is probably near 50. Just a guess.

Candidate #2, one of the candidates we continued to be very interested in, graduated in 1975.  Probably the oldest of the three.

Candidate #3, the person ultimately hired by the company, received her degree in 1978.  Most likely, but no guarantee, she was close to the same age as candidate #1.

When I called candidate #2 to tell him the news that he wasn’t going to get the position, he never even mentioned age as a reason for not receiving the offer.  He knew better. In his case, it really just came down to fit within the organization.

So is this age discrimination or not?  I would really like your opinion.

I do believe, as I said before, that age discrimination exists. However, here is the important take away from this article, don’t take the easy way out and go first to age discrimination as the reason. Use age discrimination only as the final reason. Explore other options first. Then, only after all of the other options have been addressed, consider age discrimination.

To help you evaluate other reasons your search may be stalled, download our free 8-Point Job Search Plan Assessment Scorecard. This is a good start for highlighting other areas in your job search that might be causing problems. CLICK HERE to download yours.

Also consider joining our LinkedIn Job Search Networking Group. This is one of the best resources to provide you with the job search tools you need. There are over 4,800 members in this group to assist you. It will really help you with your job search. CLICK HERE to join. LinkedIn is free for everyone.

I welcome your thoughts and comments on this topic.

Brad Remillard