Is This Age Discrimination Or Not, You Tell Me?

I was recently co-interviewing candidates with my client for one of his open positions. Together we interviewed 3 candidates all in the same day.

Obviously, two of the candidates didn’t get the job. One of the candidates that didn’t get the position was the catalyst for writing this article.

We began in the morning with the first person. The first impression of this candidate was weak. Although professionally dressed in a suit, it didn’t fit him well, it was clear it had been worn a few times without being pressed, he was overweight, hair was combed, but groomed would not be used to describe him. His overall presence was OK, it  just didn’t overwhelm us when we first met him.

As the interview progressed, he didn’t come across with great energy or enthusiasm. His body language was low in the chair and even when he was asking questions he never seemed to change how he sat in the chair.  His voice was monotone. Eye contact during the interview was good and he did his best to engage us.  Not that he did poorly, but the spark of a person who really enjoys what he does day to day wasn’t there. He came across as bored and would work because he needed a job until he retired.

He asked a few insightful questions during the interview, but nothing all that impressive. He closed the interview politely.

Again, no real knock out blow, and with the weak appearance and the interview we just weren’t all that impressed.

The next candidate was different. Candidate #2 was well dressed and groomed. Polished comes to mind. He came across in the first impression as confident, with drive and energy, and as someone very comfortable meeting people. He was all business but didn’t over do it.

As the interview progressed he wasn’t overly friendly, he stayed focused on the business at hand without a lot of small talk or joking. We could see from his answers that he listened well to our questions.  His body language was clearly designed to engage us. We assumed that he had been trained this way. He leaned forward when stressing a point, he mirrored a lot of our movements, which is a technique used to make us feel comfortable, and he used voice inflection very well to stress points and add emphasis.

He asked a number of very good questions during the interview that demonstrated he really understood the position and many of the issues that he would encounter if he was to come on board.  He left the interview on a positive note.

We were impressed with him, his professionalism, his approach, and his ability to engage us.

Candidate #3 was completely different, as this time the candidate was a she not a he. She was very professional. She was dressed in a very professional business suit and groomed perfectly. It was apparent that she had dealt with senior level executives and knew how to present herself. She was outgoing, friendly, and engaging from the moment we met her. She was just one of those people that has that extra spark. She knew how to conduct small talk, demonstrated the appropriate level of humor for the circumstances, and was just comfortable in a business environment. This was all from the first impression.

As the interview progressed, so did she as a candidate. Her body language was much like the second candidate. She sat up straight when needed, her eye contact was continual and even when she wasn’t speaking directly to me I felt like she was, she was well prepared to not only answer our questions but asked some excellent questions as well. Unlike candidate #2, even though we did spend the vast majority of time discussing the position, it just didn’t seem that way. She was very business focused just as the second candidate was, but somehow it didn’t come across that way.

She left the interview on a positive note, but made a little extra effort to make sure that we were satisfied with her and her answers.

We decided to proceed with the last two candidates. I had to call the first one and let him know the bad news. This is positively the worst part of being a recruiter. The comment that he made to me is what sparked this article. He said, “I’m not surprised,  I could tell you were looking for someone younger than me.” How he surmised this is beyond me. He was clearly implying age discrimination.

We never once discussed age or anything even close to it. He just assumed that because he didn’t get the job it was due to his age. I think many candidates do this. I agree age discrimination exists. I just don’t think it is as widespread as most candidates do. I have written other articles on this topic. Too often, just like candidate #1, when candidates don’t get the job the first thought that surfaces is age discrimination when in fact, it is all of the other things they are doing wrong that are really the cause.

The big problem with thinking that age discrimination was the reason is that the candidate will never step back and consider that maybe it is something else. Why would they consider anything else when they have already decided that age discrimination is the reason they didn’t get the job and there is nothing they can do about that?  Then they don’t do anything to improve themselves.

As the late Paul Harvey would say, “Now the rest of the story.” It goes without saying that we never discussed age during the hiring process. However, as the hiring process continued, so did the need to perform our due diligence.  This meant that I needed to verify each of the candidate’s degrees. In order to do that, I needed the year they graduated from college. This isn’t always an indicator of age, but in many cases it is a benchmark.

Candidate #1 indicated on his resume that he received his degree in 1979. He is probably near 50. Just a guess.

Candidate #2, one of the candidates we continued to be very interested in, graduated in 1975.  Probably the oldest of the three.

Candidate #3, the person ultimately hired by the company, received her degree in 1978.  Most likely, but no guarantee, she was close to the same age as candidate #1.

When I called candidate #2 to tell him the news that he wasn’t going to get the position, he never even mentioned age as a reason for not receiving the offer.  He knew better. In his case, it really just came down to fit within the organization.

So is this age discrimination or not?  I would really like your opinion.

I do believe, as I said before, that age discrimination exists. However, here is the important take away from this article, don’t take the easy way out and go first to age discrimination as the reason. Use age discrimination only as the final reason. Explore other options first. Then, only after all of the other options have been addressed, consider age discrimination.

To help you evaluate other reasons your search may be stalled, download our free 8-Point Job Search Plan Assessment Scorecard. This is a good start for highlighting other areas in your job search that might be causing problems. CLICK HERE to download yours.

Also consider joining our LinkedIn Job Search Networking Group. This is one of the best resources to provide you with the job search tools you need. There are over 4,800 members in this group to assist you. It will really help you with your job search. CLICK HERE to join. LinkedIn is free for everyone.

I welcome your thoughts and comments on this topic.

Brad Remillard

Why Your Skills & Experience Don’t Matter To Recruiters

The title is true. It just isn’t true all of the time.

I can’t count the number of times I have heard from candidates, “I have done all of the things for your position.” or how many times I get a cover letter that goes into a lengthy explanation about “how perfect” they believe they are  for my search.

One question, “If you are so perfect for the position, then why didn’t you get it?”

Skills  and experience will only get you so far in the hiring process. At some point, usually much earlier than most candidates realize, these begin to diminish in importance.

What begins to increase in importance is your qualifications. This encompasses a lot more than skills and experience. Otherwise, why go through the interviewing process? If skills and experience were all that mattered, you would be hired just from your resume.

For example, let’s say that I received your resume and started reviewing it. At this point, skills and experience are 100% of my screening process.  Once, I have read your resume and like what I read,  I will then pick up the phone and conduct a phone screen. I don’t like to call it an interview, because quite frankly I’m in a screening mode more than an interviewing mode.

At this point, your skills and experience may now only be about 75% relevant. During this phone interview, it is true that I’m interviewing you on your skills and experience, but that isn’t all. There is so much more to a phone screen that it took a whole chapter in our candidate job search workbook to cover it all. This chapter is so important that we offer it for free for everyone to download. CLICK HERE if you want to download it.

If that goes well, the next step is going to be a face-to-face interview. Now your skills and experience are at best 50% relevant. Since I have read your resume and conducted a phone screen, I have a really good feel for whether you meet the minimum criteria or not. The interviewing priorities shift. There are so many issues I’m screening on to decide if I will send you out to my client that I can’t list them all.  This took too many chapters in our job search workbook to properly cover and with the depth needed, I can’t possibly go into all of them, but here are a few.  I’m interested in much more than just your skills and experience. I’m also interviewing for how professional your presentation is, how well you can communicate, whether or not you can withstand probing questions on your background, do you have the facts on your accomplishments, do you answer questions in vague generalities or can you get specific, and even how strong or weak your first impression was.  I’m paid to make value judgments regarding  how well you will fit with the company, if you are prepared for how my client will interview you (are you prepared or just winging it) and whether or not you will embarrass me once you are in front of my client. It only takes once in a recruiter’s career to have a client call back and complain that the candidate wasted their time, before the recruiter improves their screening process.  These are really the basic things I’m screening on in our in-person interview. Only about 50% pass this interview.

That means half will never meet the hiring authority. Even though they have the  experience and skills required, they may not be qualified.  Now of this 50%, some will turn out to not be a good match, and often the candidate will agree. Usually, that is less than 10% of the total people I have interviewed in-person.

I can assure you it works about the same when you are interviewing with companies. The only major difference is that as the interviewing process progresses the percentage of reliance on skills and experience decreases even more.

For some senior level positions that require more than 4 or 5 meetings, this percentage may dwindle down to as little as 10% or less.

As the interviewing process moves forward, the hiring authority has already come to the conclusion that the candidates have at least the minimum skills and experience to do the job. Otherwise, they would have been eliminated.

What I’m trying to stress in this article is that candidates rely too much on their skills and experience to the detriment of what is important at different points in time during the hiring process. It isn’t always about your experience. At some point the question is, “Are you qualified?”  It is more about your personality, behavioral issues, managerial style, communications, professionalism, professional presence, assertiveness, etc. that really matters.

These are the things most candidates take for granted during the  hiring process. I have encountered so few that grasp these at the actionable level. Many reading this article will be thinking to themselves, “I know all of this.” That is the point of the article and the frustration. You may know all of this, but what are you doing about it to ensure that you pass?

How are you preparing?

How are you improving your ability to succinctly communicate your accomplishments?

What tangible things have you done to become a salesperson? After all, in a job search you are in sales.

Have you ever video recorded yourself in a mock interview?

What unique and probing questions do you ask in an interview that demonstrate that you are an insightful person?

How do your questions differentiate you from all of the others that ask the same questions?

How do you use your voice to communicate effectively?

I could go on and on. I’m not implying that every person needs all of these. I am implying that every person needs some of these.  The question is, what do you need in your search so that as the percentage shifts from skills and experience to your personal qualifications that you continue to excel?

Test your job search effectiveness by downloading our free Job Search Plan Assessment Scorecard. CLICK HERE to download.

For a FREE example of a cover letter CLICK HERE.

For a FREE example of a Thank You letter CLICK HERE.

For many more FREE resources and articles, join our Job Search Networking Group on LinkedIn. 4,300 people have done this. CLICK HERE to join.

How Recruiters Search Using LinkedIn & What We Look For

So much has been written on the importance of a complete and compelling LinkedIn profile.  I am currently working on two searches for which I am extensively using LinkedIn to source candidates. From what I have seen, one would think that LinkedIn is either a new or non-essential tool. Nothing could be further from the truth.

In the last two weeks, I have looked at well over three hundred profiles on LinkedIn. Only one thought comes to mind and I hope I speak for most recruiters (internal and external) when I say, “What a major disappointment!” or “Now I understand exactly why so many candidates are in transition so much longer than necessary.”

I firmly believe that most profiles are viewed, and then passed over time and time again. Most  LinkedIn members who are looking for a position don’t even know how many times someone has reviewed their profile and never contacted them simply because their profile completely, “SUCKS.”

Profile after profile indicated “open to being contacted for career opportunities,” but the profile wouldn’t even include the person’s name!

If that isn’t  ridiculous enough,  my favorite examples are the ones that state in the headline, “Unemployed or Actively Seeking a New Position.”  One would think that since this person took the time to announce to the world that they are in transition, that they would at least upload their resume. But “NO.”   OK,  surely they will at least complete their profile so people reviewing it will know what they do?  Nope, why let recruiters and others searching for candidates have this information?

Give me a break,  do they expect me to engage them based on their picture? Are recruiters supposed to just know this information via osmosis?

Here is how I search for candidates on LinkedIn. I hope this will help you as well as help recruiters help you.

1. I start out using the advanced search feature for people.
2. I want to throw a wide net.  My goal is to be inclusive at this point, rather than to exclude someone.
3. I usually start with just a few criteria. Generally, title, location (I use zip code and 50 mile radius), industry and function. That is it.
4. There are exceptions to this but this is the starting point.
5. I leave all other fields set to the  “All . . ” category in the drop down boxes. Meaning search all my groups, search in and out of my network, etc. I want a wide net.

Generally, hundreds of profiles appear. Now the search really begins, as does the frustration.

I begin scanning through the summaries of the profiles that appear. There is not a lot of information in the summary but enough to give the reader a good idea of whether it’s worth it to view the person’s full profile.

So often there is no need to even review a person’s profile. I can tell just from the summary that the information on the profile is either missing or completely worthless. For example, no picture, no name, no companies listed, vague titles, no contacts, background missing, no work history, etc. Yet, they want to be contacted for career opportunities.

Once I start looking at the profile, I usually decide in about 10-20 seconds if I should click out or read on.  So many profiles are so incomplete that I wonder why this person even took the time to post a profile. What exactly were they expecting when they posted this worthless profile?

I also look at the picture to see if it is professional or one that will embarrass me for referring the person if my client views it. That’s assuming there is a picture at all.

I then begin looking for the box checking stuff my client is requiring such as education, experience, current or past titles, years of experience, level, etc. You can read more about this in an article I wrote, “How Recruiters Read Resumes In 10 Seconds or Less.” Click here if you are interested.

I also look for recommendations and may read some. What are others saying about you? If nobody is willing to say anything good about you, it certainly isn’t a knock out, but I am curious about that.

I will also scroll down the profile summary and work history, and if a resume is uploaded I will review it. Rarely is a resume uploaded. Most of the time this is where it ends. The profile is so incomplete, the work history so brief, the description of work so worthless, that I can’t figure out what they were responsible for.  The profile has little or no company information, so I have no idea if their past companies were even in the right industry. Finally, the summary at the top is meaningless. Most don’t even include specialties.

I scroll to the very bottom and sure enough they want to be contacted regarding career opportunities. Some are even helpful at this point and will say, “Prefer to be contacted on my cell phone.” or  “Please use my personal email address.” Neither of which are included in the profile. Hey, I can’t make this stuff up.

GOODBYE. I have better things to do and a lot more people to consider.

This person probably just lost a great opportunity, or at the very least an opportunity to discuss a position. Even if they aren’t interested,  just knowing what is going on in their market is helpful. Just getting a feel for comparable compensation is a good data point for anyone to know.

The lunacy doesn’t end here. At least 50% of  these people are not working. Their work history will be 2007-2009.  What planet are they on? I’m sure they are frustrated, and complaining about how long they have been out of work and how bad the market is. This may be completely true, but they aren’t helping themselves with their profile.

If this search fails to produce viable candidates, I will go back and change the title or industry and try again. Not necessarily change the search, just some of the criteria. I’ll try to throw a wider net in a different part of LinkedIn’s membership.

Finally, I may eventually search by company name. If I know of a specific company that is right, I will search using the company name. That brings up all of the people that are currently working for this company or have in the past.

This is why your complete and compelling profile is so important on LinkedIn.  In today’s world, the search for candidates so often starts on LinkedIn. The sad part is, it also often ends there too.

Take away nothing else from this article but this one thing: In today’s market, companies (right or wrong) are looking for the kings and queens in their field, not the jack of all trades. If your profile doesn’t shout out loud and clear, “I’m an EXPERT,” you may be missing opportunities. Sadly, this happens and it is so easy to fix.

On March 26th we are having a webinar on how you can leverage LinkedIn to find your next job. We believe this is the most comprehensive webinar we have seen on this topic. We’ll have over 35 slides (we’ll give you all the slides) on how you can build a compelling and complete profile. We will show you step-by-step where the tools are and how you can use them to be the “EXPERT.” These slides and the audio recording of the webinar are included. If you want a profile that puts you in the top 10%, then you should CLICK HERE to learn more.

At a minimum you should download our 8-Level LinkedIn Self Assessment Profile. This tool is a great start towards building a great profile. CLICK HERE to get yours. It is 100% free.

Finally, if you are on LinkedIn, join our LinkedIn Job Search Networking Group. There are more than 4,800 members in the group. It is one of the fastest growing groups on LinkedIn that focuses on job search issues. CLICK HERE to join.

I welcome your thoughts and comments.

Brad Remillard

Your LinkedIn Profile May Be More Critical Than Your Resume In A Job Search

This is an important discussion that I believe will accelerate over the next few years, especially for professionals and those in managerial positions. However, I still believe that the discussion is very relevant for all others.

Right now this is the, “which came first the chicken or the egg” argument.

So what do recruiters, HR, and hiring managers screen with first? Your resume or your LinkedIn profile?

One side might argue the resume. The candidate emails the resume or replies to a job posting. The person screening reviews the resume and makes a decision to follow-up or not. So in this example the resume was the deciding factor.

The other side would argue that, more and more before companies incur the expense of posting an ad, they first go to LinkedIn. This is especially true for recruiters. They first go to LinkedIn, and if they can’t find a person on LinkedIn they will post an ad. So here LinkedIn is the most important.

As a retained executive recruiter and job search coach, I would take the position that both are important, but LinkedIn is rapidly passing up the resume, and is at least equal to it.

I take this position because so often, and it is increasing at an alarming rate, after the person screening your resume reads it, the next stop is LinkedIn. They want to see your profile. My partner, Barry Deutsch, and I are being told more and more by our clients that this is what they are doing. I just wrote an article about how one of my clients was considering hiring a person until they looked at their LinkedIn profile. BTW, this is becoming true not only for LinkedIn, but for all social networking sites including Facebook and Twitter.

People screening  your resume are becoming more savvy about LinkedIn. I’m not referring to recruiters. We have been using LinkedIn for years. With the explosive growth of LinkedIn due to the recession, companies are rapidly realizing the enormous value of LinkedIn. So much so, (call me crazy) but I believe that within the next few years, the need for resume databases on the job boards will become secondary to social media sites. After all, why would a person pay almost $10,000 to search a database of resumes when the information is free on LinkedIn and other sites? In a world of cost cutting, eliminating this cost just makes sense to me.

So what does this mean to the job seeker?

1) Make sure  you have a very complete and compelling LinkedIn Profile. A compelling and complete profile can literally change your search overnight. I have seen this happen with people I do job search coaching with. Unfortunately, only about 10% currently have a compelling and complete profile. That is why when you have one, you stand out.

I can’t stress this enough. 90% of most profiles on LinkedIn are at best fair and most are so incomplete they are worthless.  What a golden opportunity to position yourself as the “expert” in  your field. In today’s market, companies are searching for the expert. That can be you. LinkedIn has the tools for you to do this. Why so many don’t take advantage of these FREE tools is beyond me. If you know “WHY” please enlighten me.

2) Don’t forget Facebook, Google profiles, and Twitter. These are often overlooked. Why not have a Facebook page that focuses on you as a professional? Use it for your job search, rather than socially. There is an awful lot  you can do on Facebook to stand out.

3) Twitter is a great tool that builds awareness. It is easy to use and gives you  great exposure. Plus, you can link your tweets back to your LinkedIn status. Now you are killing two birds with one stone.

You have an outstanding opportunity right now (but the window is rapidly closing) to stand out on LinkedIn and be the “EXPERT.” So many people today have such poor profiles that you should take advantage of this by creating a great profile.

How often in your job search have you heard the phrase, “You must differentiate yourself.” Well, this is your opportunity to do so. Why would anyone leave this gaping hole in their resume?

You might qualify to receive a FREE LinkedIn profile assessment, valued at over $300. On March 26th we are having a webinar on how you can leverage LinkedIn to find your next job. We believe this is the most comprehensive webinar we have seen on this topic. We’ll have over 35 slides on how you can build a compelling and complete profile. We will show you step-by-step where the tools are and how you can use them to be the “EXPERT.” These slides and the webinar audio recording are included in the webinar. If you want a profile that puts  you in the top 10% then you should CLICK HERE to learn more.

At a minimum you should download our 8-Level LinkedIn Self Assessment Profile. This tool is a great start to building a great profile. CLICK HERE to get yours. It is 100% free.

Finally, if you are on LinkedIn, join our LinkedIn Job Search Networking Group. There are more than 4,800 members. It is one of the fastest growing groups on LinkedIn that focuses on job search issues. CLICK HERE to join.

I welcome your thoughts and comments.

Brad Remillard

Is Your LinkedIn Profile Hurting Your Job Search?

At a recent Vistage meeting of about 20 CEOs we were discussing using social media as a way to find people.  One of the CEOs indicated it is also a great way to eliminate people.

I wasn’t overly surprised to learn that many hadn’t thought about social media for hiring, but I was surprised to learn that many don’t use it as a screening tool. Obviously, after hearing the story from the one CEO, most will reconsider.

The CEO stated that they had been in the process of interviewing a candidate for a sales position, and like most hiring processes, it takes a couple of weeks to get through all of the interviews. Over this couple of weeks the company started tracking this person’s tweets on Twitter and looked up the candidate’s profile picture.

OOPS a major faux pas.

Apparently as it was relayed in the meeting, this person’s picture was – let’s just say not professional, and the tweets were completely inappropriate as viewed by the company. The language was foul, the topics discussed rather vulgar, and for a professional sales person raised a lot of red flags.

The company was afraid of a sexual harassment lawsuit and how this candidate would communicate with employees and customers. Not to mention what customers would think if they saw this person’s profile picture and followed them on Twitter.

Social media is a double-edged sword. I follow Twitter on a regular basis, and I am surprised at how many people looking for a job use inappropriate language, brag about being lazy, tweet about how glad they are about not working, or demonstrate a lack of willingness to be employed. They come across as wanting a job but not willing to work. This is not what a future employer is seeking.

Take care to ensure that you manage your LinkedIn profile properly and professionally during your job search. Others are watching and listening to you.

If this was helpful to you, it will probably be helpful to others. Please consider passing it on so they too can benefit. You might add it to your Facebook page, update it on your LinkedIn status, or email it to friends or to your network. We all need to help out. One tip can make a huge difference to someone.

GET A FREE LINKEDIN PROFILE ASSESSMENT. On March 26th we are offering a webinar on, “How To Find Your Next Job Using LinkedIn.” We will tell you the number one reason  so many recruiters view your profile and never call you. THIS IS NOT A JOKE OR HYPE. It is a fact that most candidates never think of. CLICK HERE to learn more about how to get your FREE profile assessment and the webinar.

Join our LinkedIn Job Search Networking Group and stay connected with the other 4600+ members. CLICK HERE to join.

I welcome your thoughts and comments.

Brad Remillard

Answering Those Box Checking Interviewing Questions – Audio Recording

Don’t Be A Box-checking Victim

STOP allowing yourself to be box-checked in the interview by recruiters, HR, and hiring managers. You CANNOT SUCCEED in the interview if you are being box-checked against a traditional job description listing precise years of experience, exact industry experience, product knowledge, specific channels, and detailed skills. No one could pass these interviews with flying colors. Successful interviewing requires you to move the interview from a typical interrogation into a conversation about the needs and obstacles in the job. Brad and Barry provide specific examples, tactics, and recommendations in this radio program on how to move every interview from a box-checking interrogation into a conversation about the work that needs to be done.

To listen or download this recording from our audio library CLICK HERE.

You can also join our LinkedIN Job Search Networking Group. CLICK HERE to join

How Would You Rate Your LinkedIn Profile?

I recently asked this question on LinkedIn, “How would you rate your LinkedIn profile?” The choices were, poor, fair, good or very good. I wasn’t referring to completeness based on the LinkedIn scale. I wanted to know how you would rate your profile based on how good or compelling it is.

Would a recruiter, HR professional, or hiring authority be so impressed that they can’t wait to contact you? That is the goal of a LinkedIn profile. Why else would you have one if you are in a job search?

So that is my question to you, “How do you rate your LinkedIn profile?” We would really like to know.

Poor

Fair

Good

Very Good

Now the really important question, “How would you rate your resume?” Let us know that too. Just simply send us a comment. You can do that at the bottom of this article.

Did you rate them both the same? Most rate their resume good to very good and their LinkedIn profile poor to fair. WHY?

Both of these are marketing documents. That is all a resume is. It is put together to market you. In our best selling job search workbook,“This Is NOT The Position I Accepted” we don’t like to use the word “resume.”  Rather, we prefer to call it your Personal Compelling Marketing Brochure.

Your LinkedIn profile is your online marketing brochure. It must sell you. Your profile can be even more compelling than a resume because of all of the added features LinkedIn allows you to add to your profile. Most are not possible on a resume.

So here is the next set of questions, “How many hours have you dedicated to developing your resume?” My experience is that most candidates spend hours not only developing their resume, but revamping it, changing it, redoing it, updating it, and so on. For many, this is a never ending process.

OK, so then, “How many hours have you dedicated to developing your LinkedIn profile?” We would really like you to be completely honest and answer these questions. Just add your responses to them in the comment box at the bottom.

Still  not convinced about why you need a great and compelling profile on LinkedIn?  Here are some additional reasons that might convince you.

• For my last three placements, all of the candidates came directly from LinkedIn.

• Two clients recently told me they hired mid-level sales people directly from LinkedIn.

• Before posting an open position on a job board, most recruiters go to LinkedIn first.

• I’m currently working on two searches and I found all of the candidates using LinkedIn.

• LinkedIn now has over 45 million users.

• More and more internal recruiters and HR professionals start their searches on LinkedIn.

• Companies can save thousands of dollars searching LinkedIn versus searching resumes on a job board.

Given all of this, would you reply to a job posting with a fair resume? Would you expect a call back from a hiring authority or recruiter if your resume was “fair?”

If your LinkedIn profile isn’t better than your resume, you are leaving a very valuable tool in your tool box. When I’m coaching job seekers, one of the first items we work on is their LinkedIn profile. It is not uncommon that within two weeks of completing the profile makeover for these candidates, that they start receiving inquiries.

So let us hear from you regarding how you responded to these questions. We are really interested.

Don’t know how to build a great profile?

Get a FREE LinkedIn Profile Assessment. To help you build a great LinkedIn job search strategy, we are having a webinar on March 26. This webinar will ensure you not only have a great profile, but in addition, teach  you how to find contacts, how recruiters use LinkedIn, and how to ensure that if someone comes to your profile that you are positioned as the expert.  CLICK HERE to learn more.

Also, Barry and I have had extensive discussions regarding LinkedIn on our weekly radio show that airs every Monday at 11 AM PST at www.latalkradio.com on channel 2. We add all of these recordings to our audio library. These recordings are free for you to listen to or download. CLICK HERE to review our audio library.

Finally, consider joining our LinkedIn Job Search Networking Group. There are more than 4,4oo members, and a wealth of articles and discussions to help you in your job search. CLICK HERE to join.

Brad Remillard

How To Get Recruiters To Reply To Your Resume

I know this is one of the major complaints by candidates. I hear it all the time, “I send them my resume and they don’t reply. Most won’t even return my phone call.”  As difficult as it is to say, for the most part these candidates are correct. That doesn’t mean it is right, it just means you are correct.

Similar to most at the manager level and above, when you are working, you are generally overwhelmed with things to do. So you have to prioritize. Some things are high priority and some things go on the low priority list. The low priority items may never get done, or may get done in the next few months. Generally, this depends on what other higher priority items trickle in.

Recruiters are really no different. We have to prioritize our day. Some things are high priority and other things are low priority. If  you want to engage recruiters, your job when working with or contacting them should be to move up the priority list. Knowing how I, and many other recruiters prioritize, might help you do this.

Here is how I set priorities regarding the basic duties as a retained recruiter.  Contingent recruiters might vary slightly, but when I was a contingent recruiter it wasn’t a whole lot different.

High priority:

1. Clients always come first. So some might ask, “Who is your client?” The company paying my fee is the client, not the candidate. Therefore, the company has first priority on my time. That means I will return their phone calls before a candidate’s, I will meet with them prior to a candidate, reply to their emails first,  and screen resumes they send me first.
2. Candidates on an active search. These are candidates that I’m actively working with on an existing retained search. They could be at any stage within that search which includes, recruiting ones I have identified, interviewing them, returning their calls or emails, reviewing their resume, meeting them, scheduling interviews, following up after an interview, compensation discussions, reference checking, or basically anything I need to do to move the candidate and the search to the next phase.
3. Marketing. The next priority for me is marketing. This is meeting with clients and potential clients, attending networking meetings, and making sure I’m out in the market so that when a search comes up I’m the one that gets the call. When that call comes, refer to number 1 above.

Important but not a high priority. These I try to get to by the end of each day. Sometimes they spill over to the next day, but I usually try to complete these within 24 hours.

1. Returning emails not related to a search from people I know or have worked with in the past. These are generally people updating me on their search, prior clients with a question, a request unrelated to an active search, general emails, and clearing SPAM. Sometimes I don’t get to these until the afternoon. I scan down the “sent from” and subject lines, and when I see someone I know I will read the email and then reply appropriately.
2. Reply to emails and return calls that are a referral. If someone is referring a person to me, I will always reply. I respect the fact that they have taken the time to do this. I feel I owe the reply out of respect to the referring source.
3. Return voice mail calls. Basically the same as above. I listen to them and clients get an immediate call. Anything to do with an active search gets a call. Others I evaluate and make a decision on what to do with them. Refer to low priority below for many, not all, of these calls.

Low Priority:

1. Return emails from those I don’t know. This is one of those low priorities that tick many candidates off. The good news is that you have a much higher chance of getting a return email than a phone call. I often try to catch up on these on the weekend or at night. Because of the large volume of these, I’m often two weeks behind.
   1. If you are just sending me an unsolicited resume, I may or may not reply to you. Generally not. I may take a look at the resume to see if it fits an active search. Probably less than 50% of the time I reply. This is why I preach, tweet, and blog,  DON’T WASTE YOUR MONEY ON A RESUME SERVICE THAT WILL SEND YOUR RESUME TO 1,200 RECRUITERS. Save your money as most recruiters don’t even look at them. I doubt more than 5% of retained recruiters do.
   2. If the email is just to introduce yourself to me with no referral,  I will probably just delete it. What else can I say? Like me or hate me, that is what will happen. (If it makes you feel better, then “yes” I spend hours late at night reading the hundreds of unsolicited resumes I receive on a weekly basis).

Lowest priority. So low that I have to be bored and/or very lonely to take action. I’m desperate to just talk to someone and my wife and kids are all busy. I have probably already called every person in my contact list, any tech support that I can possibly think of, and if it’s the only way to get out of having to watch Driving Miss Daisy or The English Patient, I will claim I have to return these phone calls.

1. These are the  voice mails that simply say, “Hi Brad, this is (fill in the blank) please call me at (fill in the number. I probably don’t even recognize the area code).” or “Hi Brad, this is (fill in the blank) I just want to introduce myself to you. Please call me at (fill in the blank).”  I will apologize now to all of those I have offended. Sorry, if I didn’t return your call.  It is just that I don’t have the time, and I rarely can help you.  I know each call is going to take 5–10 minutes, and in the end, I can’t do anything for you. I used to make a list of these calls. When time permitted, I would work my way down the list but over time the list just got too big. For every 3 calls I returned, I added 5 or 6. I stopped adding to the list when it exceeded 100 calls to return. Sorry, but this many calls to return just isn’t possible. Heck, it is hard enough to reply to that many emails.

It isn’t personal, and please don’t take it personally, when recruiters don’t get back to you. Most recruiters are not trying to be rude, but as I said in the first paragraph, we only have so many hours, just like everyone else, and we have to manage our time too.

My guess is that most managers, when working, don’t have time to return calls from all of the sales people that call. My guess is that you also don’t return unsolicited calls you receive at home.

My hope with this article is two-fold:

1. The most important of all is to save you money by discouraging you from using a resume blasting service. They are easy to find and often may even call you. When they do call you, do me and yourself a favor, DON’T RETURN THEIR PHONE CALL.
2. Give you a path to getting to recruiters. Knowing the path of least resistance should help you. If you can’t get in the highest priority group, you may be able to move into the important but not high priority group. All this takes is some time and getting a referral. Most candidates are capable of getting a referral given all the networking tools available.

You can download for free many tools and resources from our Web site. For example, you can download a sample thank you letter. CLICK HERE to download.

If your search is stalled, you can download an 8-Point Job Search Assessment Scorecard. Use this to identify the areas in your job search that may be causing you to be stalled. CLICK HERE to download.

Finally, if you are a member of LinkedIn, you should join our Job Search Networking Group. Over 4,400 people have. It provides an extensive amount of resources and articles for you to take advantage of. CLICK HERE to join.

I welcome your comments and thoughts.

Brad

You Passed The 10 Second Screen. You May Still NOT Get A Call. WHY?

After the storm of controversy I created with the article, “How Recruiters Read Resumes In 10 Seconds or Less” (Click here if you haven’t read it), I thought it would be appropriate to follow up with what candidates, that pass the 10 second screen, can do to get a call from a recruiter.

Whether you like recruiters or  hate them, they are a necessary part of the equation in a job search. Some will fight the system, while others will embrace it. My only goal is to help educate candidates that want to understand how recruiters work. I do this to help candidates, not hinder them. I believe the more information you have about how we work the better it is for you.  Together we can then help each other.

Recently I calculated approximately how many resumes I have reviewed in 30 years as an executive recruiter. It is close to, and probably exceeds, 1 million. That is a whole lot of resumes. That number scared me. After 30 years of doing anything, one should get a feel for what works and what doesn’t.

So before you send me a nasty comment, I’m going to take the position that I’m as good at what I do after 30 years, as you are at what you do after 20 years.

By doing the following and including these few things on your resume, I believe you can dramatically increase your response rate.

1) NEVER use a functional resume. PERIOD. Before you come up with reasons to justify it, the key word in the sentence is NEVER.  I have never, ever met a recruiter that reads them. In addition, I very rarely have talked to a hiring manager, CEO or HR person that reads them. Why fight this battle? Even if 10% read them, that means 90% don’t. Which side of that equation do you want to be on? Considering that 100% read chronological resumes, you don’t want to fight this one. Join the 100% club and use a chronological resume.

2) The format is not as important as the content in the resume. My experience with speaking with candidates is that they spend a lot of time on the format; what should go on top, where should I put the education, do I need an objective, how long should the summary be, etc.  Spend more time making sure the content communicates to the reader what they think is important. I have yet to meet anyone, who told me, “I sure like all of their experience. They are really qualified, but they put their education in the wrong spot on their resume, so they are out.” The article, “Resumes Are About Substance Over Form” gives a lot of good information on this topic. CLICK HERE to read it.

3) Help us help you. All recruiters need to know certain things to make a decision to call you. The very basics include:

a) Some information on the companies you have worked for such as, size, number of locations, industry and products. This can be done in one sentence or less. Just the name of an unknown company is worthless when screening. You want to stand out from the rest.

b) If you are in management, a little about your organization such as, number of people you manage, are any of them managers, titles, and are they all in the same location.

c) If you are in sales, who are your customers? If not by name, at least what industries you call on, are you selling B2B or B2C, product description, territory size, and average size of the sale. I am constantly amazed that most sales people exclude this information. As a salesperson what you are selling is pretty darn important for the reader to know.

d) For technical people, what technologies are you working with? What language are you programming? If in engineering, is it a highly custom engineered part, are you working on a system or a component, are you designing nuts and bolts or toys? Seems important to me.

d) Include quantifiable results in the accomplishments. If you don’t, these are meaningless and most other resumes will read the same as yours.

The first comment I get from candidates when I suggest these things is, “My resume will be too long.” No, it won’t. I have prepared thousands of resumes and I can get all of this on two pages. In fact, in our book, “This Is NOT The Position I Accepted” (CLICK HERE to review)  there is an example of a two page resume that contains all of this information. The person has over 20 years experience, so it is very doable.

Getting in the “A” pile is your responsibility, not the reader’s.

I wish more candidates would help us help them. All you have to do is give us the information we need to call you.

Contrary to what you may think, recruiters want to fill the position just as badly as you want the position.

For a FREE example of a cover letter CLICK HERE.

For a FREE example of a Thank You letter CLICK HERE.

For many more FREE resources and articles, join our Job Search Networking Group on LinkedIn. 4,300 people have done this. CLICK HERE to join.

I welcome your comments and thoughts.

Brad

Increasing Your Resume Response Rate – Audio Recording

Most resumes and cover letters end up in the trash can. The vast majority of resumes and cover letters submitted for a job posting DO NOT give a hiring manager or recruiter the incentive to pick up the phone and conduct an interview. Most Resumes and Cover Letters fail to match-up with the listing of expectations, skills, duties, responsibilities, results, and outcomes mentioned in the advertisement or job description.  Learn the behind-the-scene’s secrets on how to increase your response rate with recruiters and employers from Barry Deutsch and Brad Remillard, who’ve viewed millions of resumes over the last 30 years in their executive search business.

To download or listen to this recording CLICK HERE, then scroll down to the recording.