Losing a Top Candidate – Perception is The Only Reality. Lessons learned from 20 years on the front lines of the talent wars.

You rarely lose a top candidate at the end of the hiring process. It’s usually in steps taken along the way. In this case the client made a series of seemingly small mistakes that resulted in the candidate declining to go forward. It started simply by the hiring manager keeping the candidate waiting 30 minutes, then, he compounded the problem by not being prepared for the interview. “He didn’t seem to remember much about my background”, the candidate later confided in me. Despite the rocky start, the candidate returned for a series of additional interviews with other members of the management team. All went well, but the last interview was to be with a senior manager who was on a sales trip in Europe. No problem, we would arrange a phone interview. Week one resulted in no interview being arranged. It wasn’t until week two that the senior executive could “make room on his calendar” to call the candidate. The executive was 30 minutes late making the call and it lasted only 30 minutes. (Eight or nine time zones difference and he couldn’t find 30 minutes on his calendar for two weeks?) Finally, the client told me that all of the executives were very excited about the candidate and they wanted to move forward with an offer. I was told to inform the candidate that an offer would be sent to him “in a week or so”, as soon as the hiring manager could get all of the required approvals. At this point the candidate declined to continue. “To me, a hiring process is a reflection of how a company operates and makes decisions. I didn’t like what I saw.” The candidate took a job with a much larger company which had moved faster and more efficiently than this client.

Lesson learned: The best window any candidate has into the culture of an organization is the way it goes about the hiring process. If your process isn’t tight, professional, organized and strategic, top quartile candidates will go elsewhere, and they may tell their friends about their experience. One bad hiring process can equal two problems, the loss of a top candidate and a bad public relations moment.

Check your culture by downloading our Cultural Assessment. CLICK HERE to download a free assessment.

Is your hiring process effective at attracting top talent? Our 8-Point Hiring Methodology Assessment Scorecard will help you identify the strengths and weaknesses of your hiring process. CLICK HERE to download a free scorecard.

Mike is the founder of Hagerthy & Co, an executive search, training and consulting firm. For information on how to arrange for their complimentary Hiring Process Assessment go to: www.hagnco.com/page13.html#HiringProcess.

Stop “Telling” in an interview instead ask “How”

If you are in HR or executive search, how many times have you heard a hiring manager say when referring to a hire that is under performing and about to be let go, “I don’t know why they aren’t performing, I told them during the interview exactly what that job is. I can’t figure it out.”

Most of you just thought to yourself, “Too many. More times than I can count.” or “Just about every time we had to let a person go before their probation period was over.”

Why? What went wrong? It should be obvious from the hiring manager’s comment, “I told them exactly what the job is.” The key word is “told.” My guess is that the candidate probably even replied, “No problem, I’ve done that before and can do it for you.”  Well, with that level of assurance from the candidate, who wouldn’t hire them? After all, if the candidate couldn’t  do it they would tell you, “Sorry, I haven’t a clue how to do any of those things, but I’m a fast learner.” and you still would have hired them. Right?

The reply to the hiring manager should be, “Stop telling the candidate all about the position and having them respond, ‘Yes, I can do that.’ instead start asking, ‘How would you do this?’”  If they say they can do it, shouldn’t they  be able to tell  you how? If they can’t tell you how they would do it,  then how do they know they can do it?  Seems to me if someone tells me they can do something, they should be able to at least explain a little bit about how they will do it.

In our training workshop, Advanced Interviewing – Eliminating Embellishment and Exaggeration, this is one of the biggest issues hiring managers do that creates all the problems. They assume that because they told the candidate the job and the candidate responded affirmatively, all is fine. WRONG.

Train your hiring managers to stop telling and to start asking “how” questions. For example:

1) How have you reduced turnover in your last company?

2) How have you improved customer service?

3) How would you improve customer service in our organization?

4) How would you use your experience in sales to improve our sales process?

5) This position requires managing and improving our accounts payable department, have you done this before? When the candidate replies, “Yes” follow-up with, “How have you done this? and “How you would do it here?”

6) Can you give me an example of how you did X?

How questions engage the candidate, start a dialog, opens the interview up, and allows for the candidate to tell you rather than you telling the candidate.

Get your hiring managers or anyone in  your company that interviews to start asking “How” questions and interviewing accuracy will increase dramatically overnight.

Need help sourcing top talent? Download for FREE the chapter from our best selling book, You’re NOT The Person I Hired, on sourcing top talent. CLICK HERE to download this Free chapter.

Join our Linkedin group, Hiring and Retaining Top Talent, it is one of the most active groups on Linkedin on this topic. CLICK HERE to join.

I welcome your thoughts, comments and feedback.

Brad Remillard

When an “A” Candidate Isn’t an “A” Employee

Has this ever happened? You screened hundreds of resumes, conducted extensive interviews, and found what you believed from the resume and interviews, the candidate that is perfect for the job. Exactly what you are looking for, maybe even better. You have high expectations for this new hire.

Then they come on board and fall flat on their face. Within 3 – 6 months you are saying to  yourself, “You’re NOT the person I hired” (a great title for a book).

You step back and start asking  yourself, “What went wrong? How could this have happened?”

Here is what went wrong – just because a person was a great CFO, operations manager, sales manager or VP HR, doesn’t mean they are the right CFO, operations manager, sales manager or VP HR.  This is the main premise of our Success Factor Methodology hiring process.

Hiring managers too often assume that because a person excelled at their last company, they did all these great things, they told you they could do your job, that this means the person will excel in your company. We believe this is where the concept, “past performance is a good indicator of future performance,” falls short. First off, it is only an indicator, nothing more. An indicator is not the right criteria for a good hire. Secondly, it also depends on how qualified the person interpreting the indicator is at interpreting the indicator. It has been our experience that most hiring managers are not competently trained in hiring or interviewing to do this. The few that are generally do hiring so rarely that they need a refresher course before starting the hiring process again.

There is a better way.

The Success Factor Methodology overcomes the biggest hiring mistakes that cause the problem.

Start by properly defining the job. This is the number one biggest hiring mistake companies make. They don’t properly define the job, so the whole hiring process is in jeopardy from the beginning. Since the job isn’t properly defined, then exactly what is the hiring manager screening and interviewing on or for? Generally background, experiences and skills.

This makes sense because that is exactly what most job descriptions are, simply a list of candidate attributes. Not a job description,  but rather a candidate description. This leads directly back to the problem. Hiring managers assume that  if they have this background they are an “A” candidate, and they may well be an “A” candidate. However, since the job isn’t properly defined, the real question “Will they be an “A” employee?” isn’t known.  This is the only thing you care about.

To properly define the actual job, start by defining outcomes. Ask yourself, “A year from now what will this person have done/accomplished in order to be considered a great hire?” or “What defines success in this role?” This is how we came up with the name, Success Factor Methodology. We simply started asking our search clients the questions, “What are the factors you will use to define success in this role?”  Once we had 4 or 5 of these we combined them into a Success Factor Snapshot. Now the Success Factor Snapshot becomes the job description. After all, this really is the actual job.

Once this is done, then go out and find a person that can explain how they will use their background, experiences and skills to deliver this success.

When you find a person that can explain how they will use their background, experiences and skills to deliver the 4 or 5 Success Factors, you have found both an “A” candidate and an “A” employee.

You can download some examples of Success Factor Snapshots for free to help you by CLICKING HERE.

Our best selling book, You’re NOT The Person I Hired, with over 10,000 copies in circulation, describes how you can implement the Success Factor Methodology. CLICK HERE for more details.

Join our Linkedin Hire and Retain Top Talent group for more discussions and articles on this topic. It is free to join just CLICK HERE.

2 Questions to Ask Sales People

One of the most frequent questions we get on hiring is, “What do I ask sales people to get past the BS?”

For many, hiring sales people is difficult. The fact is most sales people think they can sell anything, when in fact the sales processes are so different, many don’t actually sell as much as take orders.

Here are two screening questions I use to at least eliminate sales people that embellish and claim to be hard charging.

1) “Give me an example of where you demonstrated high initiative?”  Seems to me like a simple question, yet most sales people can’t answer it because most sales people don’t take high initiative. So often I get one of two answers. One is that they tell me about a sale they made where they had to call on the customer  5 or 6 times to get the deal. WOW. Doesn’t every salesperson have to do this? Isn’t that just part of the job? I don’t consider this high initiative and if they do I’m not impressed. The second common answer is that they go back three or four jobs for the example. So what have you done for me lately? They don’t consistently demonstrate high initiative.

2) Every sales person has on their resume a bullet that reads in one way or another, “Increased sales by X%.” Usually some figure between 30 and 60 percent. The obvious question to me is, “What two numbers did you divide to get that percentage?”  I find 1 in 10 can answer this question. Not because they made it up (although I don’t rule that out), but because they take the position the company grew by X% and I’m in sales, so I did it.

For me, these are phone screening questions I like to ask. It does eliminate a lot of candidates, that in the past, I might have presented to one of my clients and for hiring managers desperate to hire a sales person. It is tough to eliminate candidates, but I have found the ones that can answer these two question have been successful.

Our, “Cost Of A Bad Hire” calculator is available to help you get a handle on your total cost of hiring. Download our free worksheet at http://www.impacthiringsolutions.com/index.php/cost-of-hire

Culture is one of the biggest reasons a good hire goes bad. Find out what your culture is and how people in your organization define it.  Click here to download your Culture Assessment.

We welcome your comments and thoughts.

Brad Remillard

Why Passive Candidates Require Special Handling. A True Story.

I asked a candidate after an interview, “How did the meeting go with the CEO?”

The candidate sarcastically replied, “Remind me again, why would I want to leave my current position and go to work there?”

Not exactly the sort of answer I was searching for.

He was what we refer to as a, “passive candidate.”  Meaning, he wasn’t actively on the job market. He wasn’t in any hurry to make a job change. He was open to exploring opportunities and seriously evaluating them, but would only make a change if all aspects of the position were beneficial to him and his career. He had to have good chemistry with the CEO, understand the company’s vision, and his role in helping achieve the vision. Basically, he wasn’t going to just make a move.

In the same way, the stars have to align for the company to want him. They also had to align for him to want them. A new concept for many companies to really comprehend at a deep level.

Yes, the hiring process is a two way street.

Needless to say, I wanted to understand what happened. As the candidate explained it, “I have now been out to the company three times and spent approximately 4 to 5 hours interviewing. I first met for an hour and  a half with HR going over my background. I then met with the person leaving the position. Once again we spent roughly an hour plus going over my background. Both gave me an overview of the position and about 10 minutes to ask questions. Then comes the CEO. Both previous interviewers spent time explaining how the company was reinventing itself and how this role was critical to helping in that process. I expected when I met with the CEO that we would discuss some of those issues, his plan for the reinventing, how my background would add value, and that I would finally have time to ask some of my questions.”

Sounded right and reasonable so far. As he continued to explain the problem, “After taking the morning off work for the 9 AM interview, I waited in the lobby for 25 minutes for the CEO. I was ready to leave when the assistant came to get me. The CEO explained he has to leave for a plane by 10:30, so I’m thinking why are doing this? There isn’t enough time to discuss any of the issues in any depth. Instead of discussing any of the issues, he proceeded to go through my background now for the third time. Don’t these people communicate? By the time he finished it was about 10:20 and he asked if I had any questions. I indicated that I did, but there wasn’t enough time to discuss them, and would it be possible to schedule another meeting, which we did.”

My conversation ended with the candidate asking me to cancel the meeting they scheduled, as he wasn’t really that interested, so why waste the time.  Is it any wonder?

The company was surprised the candidate wasn’t interested. Even after I relayed the above story to them. This had never happened before.

• A candidate turning them down?
• A candidate canceling a meeting with the CEO?
• A candidate that doesn’t want our job?
• A candidate that doesn’t understand waiting 25 minutes in the lobby for an interview?
• A candidate that isn’t desperate for our position?

They didn’t respect the candidate, his time, his position, and didn’t take any time to build rapport. They didn’t give him any time to address what was on his mind.

Why would a passive candidate be interested?

So I recommended the following changes:

1. All candidates must be met in the lobby at the designated time, the same way a customer would be met.
2. Spend some time marketing the position.
3. Learn about the candidate’s motivations and interests.
4. The candidates meet the CEO on the first interview. This demonstrates the importance of the position to the candidate and starts the rapport building process which is critical to passive candidates.
5. It is an interview, not an interrogation. Make it a discussion.
6. Every candidate is given ample time to ask questions and interact. The interviewer will learn more from the candidate’s questions than from the answers they give.
7. More time to explain the position, the importance this role will play, the impact on the organization and time to build rapport with the candidate.

These simple changes would have made all the difference with the candidate. Instead, they lost a great candidate for not treating the person as an executive and a person.

Every interview is a PR event. It is doubtful this candidate will have much good to say about the company should he encounter another candidate considering employment at the company.

Which is a shame as it really is a good company with good people.

Our “Cost Of A Bad Hire” calculator is available to help you get a handle on your total cost of hiring. Download for free worksheet. http://www.impacthiringsolutions.com/index.php/cost-of-hire

Culture is one of the biggest reasons a good hire goes bad. Find out what your culture is, and how people in your organization define it.  Click here to downloand your Culture Assessment.

What’s the most stupid interview question?

Amy Andrews at The Secrets of the Job Hunt Blog, posted an article titled “The Dreaded “Tell Me About Yourself”. Right after posting, my partner Brad Remillard posted an article on our Job Search and Career Management Blog titled “Tell Me About Yourself. Why Is This Question Asked In An Interview“.

As I mentioned in my comments on her blog posting, I consider this to be one of the most stupid interview questions of all time. Why bother to ask it? What does it really tell you?

After 25 years in executive search, having sat in thousands of interviews with my clients, this is one of the most common interview questions – if not THE most common interview question. The first time my clients ask this question in an interview is the last time they’ll ever ask it.

Once we’ve trained them in the 5 Core Question Interview structure, they know if they do the “Tell me About Yourself” – I’ll literally take them into the hallway and slap them around.

This “Tell Me About Yourself” is a throw-away question.

It’s asked by hiring managers who have not been trained in effective interviewing techniques.

It’s a tribal hiring question passed down through the generations of “I learned it from the old guy who learned it from the dead guy”.

Many hiring managers fail to explain to me why they’re even asking the question. The usual response is either “That’s what I thought I’m supposed to ask” or “That’s how I learned to start an interview (based on what I was asked 22 years ago when I got interviewed for the first time).

For a better set of questions that can yield accurate interview results well into the 80%-90% range, examine our 5 Core Question Interview . These questions have been deeply researched by Brad and I over 25 years and well over 100,000 candidate interviews. The first 3 of the set are the primary behavioral elements for top talent, and the last two are specific to the job. The questions can be asked at every level in an organization – from the part-time warehouse clerk to the Senior Vice President of Marketing.

As an additional resource, Brad and I have posted our radio shows talking about interviewing and the proper questions to predict future success. You can find these in our FREE Resources.

Stay tuned for the my next blog posting on a better way to open the interview instead of asking a canned, inane, and useless, unfocused question.

Barry

Don’t forget to join our LinkedIn Discussion Group for Hiring Managers on How to Hire and Retain Top Talent.

A Homework Assignment Should Be Required Before Hiring Anyone

When the pool of talent is narrowed down to the final two candidates, it’s time for the interview team to come up with homework assignments. An important predictor of how a candidate will adapt to your organization’s environment is to see an example of his or her thought processes, analytical skills, and problem-solving, up close and personal.

Effective homework assignments are projects of reasonable size and scope that involve one of the most critical accomplishments the candidate will have to perform once on board. The candidate should be given all the support he or she needs to adequately answer the question or complete the assignment. The candidate should then return to the interview panel and present results and conclusions, and lead a question and answer discussion based on the homework. No matter what functional area, homework should entail questioning, analysis, research, and a panel discussion with some form of presentation.

While homework assignments are “out there” in the hiring world, some candidates may object to doing what they perceive as unpaid work.

Most Top 5% Talent, because of their self-motivated nature, will be intrigued and embrace the challenge. But if they’ve had previous encounters with unscrupulous employers who actually do assign homework and go on to use candidate ideas (even though they did not hire the candidate) you’ll need to reassure them that you aren’t asking them to come up with the “right answer.” Instead, you are looking for a concrete example of their approach to problems, their analytical and presentation skills, and their ability to synthesize information.

The scope of homework should be appropriate; that is, you shouldn’t ask candidates to dedicate forty hours on nights and weekends to solving your most pressing problem as “homework.” Make it clear at the outset that the homework is not going to be as deep as the actual job, and that you aren’t looking so much for their answer as for deep insight into their thought and action processes.

Every key position you plan on hiring should require a homework assignment. Some examples include, a sales presentation for all sales people, for financial positions consider giving them last year’s and this year’s budget and ask for their input, marketing positions ask for them to review your marketing programs or PR agreements, IT positions depending on the level can include coding examples all the way up to the capital spending on IT projects. The goal is to put them in the job before they come on board.

For more information on hiring, our best selling book, “You’re NOT The Person I Hired” describes a hiring process that has proven to significantly raise hiring accuracy. CLICK HERE to review the book.

If your hiring process isn’t as effective as you want it, our Success Factor Methodology hiring system is also available so you can implement a structured and systematic approach to hiring. CLICK HERE to review the system.

Who Embellishes More During An Interview?

Candidates or hiring managers?

If you get 10 or more CEOs and key executives in a room and ask, “What percentage of candidates embellish in the hiring process?” you will hear anything from the conservative 80% to the more skeptical 100%. I don’t know if there have been any studies on this topic, but most would agree the number is over 50%. Whatever the percentage is, it doesn’t matter, when you consider the following.

Hiring managers generally wait until they need a person to begin the hiring process. It can take 2 or 3 months to hire a person. By this time most hiring managers are desperate to hire a person. So then, with a hiring manager desperate to hire someone, some hiring managers start to sell more than interview. The results are often “embellishing” by the hiring manager. OK, “What percentage of hiring managers embellish during the hiring process?” Even if it is 50% what impact does this have on the interview?

Simply put, if in an interview candidates embellish 50% of the time and hiring managers embellish 50% of the time, too often everyone is lying to each other about the position or their ability to do the job. Is it any wonder why most interviews are a waste of time? Is it a surprise that so often when the candidate shows up for work, hiring managers say, “You’re not the person I hired.”

There are a number of things hiring managers can do to reduce embellishment. Two simple things are:

1. Become proactive in your hiring. 80% of the time most hiring managers know in advance a position may need to be filled. Instead of waiting until the need is critical, start the process sooner. When there is a potential need begin the process at least passively. Start developing a queue of candidates, ask others if they know of anyone, review some of the free internet networking sites such as Linkedin, attend networking meetings that potential candidates attend, and when appropriate tap into current employee’s networks. You don’t have to be reactive which causes “desperation” hiring.
2. Prepare a structured interview that probes deeply. This will help to avoid the selling rather than interviewing syndrome. When hiring managers have a structured set of questions specifically designed to test the candidate’s ability to deliver a standard of performance, the probability of candidate embellishment will be much more difficult.

Eliminating embellishment on both sides will dramatically change both the quality of interviews and the results.

We offer a number of free resources to help you and your hiring team eliminate embellishment. Consider joining our Linkedin leadership and best practices group where these issues are extensively discussed. CLICK HERE

Our audio library contains all of our radio show recordings from our Monday morning talk radio program, heard on www.latalkradio.com at 11 AM PDT.

Finally our best selling book, “You’re NOT The Person I Hired,” with sales over 10,000 copies, outlines a structured hiring process with extensive chapters on advanced interviewing techniques. CLICK HERE

What is Top Talent Ability in a Candidate?

We frequently get this question from CEOs, Key Executives, and Hiring Managers. Many Hiring Executives and Managers, Human Resource Professionals, and Recruiters consider the ability to measure top talent as an art form elevated to almost spiritual levels.

The reality is that the ability to measure and assess whether a candidate is top talented individual is simple and straightforward.

Let’s start with the very first step of determining whether you’re sitting in front of a candidate who could be considered top talent. This step takes place before you’ve looked at their resume. This is the first step of our Success Factor Methodology.

The first step to measuring and predicting top talent is defining your expectations and the level of performance you desire. Do you have set of expectations for your new customer service rep, inventory manager, or Vice President of Sales that puts them in the top 25%, top 10%, or top 5%?

You cannot predict future success by interviewing a candidate until you first define what level of success do you desire.

The #1 Hiring Mistake that gets made by most companies (whether you have 6 employees or 60,000) is that future success is not defined. We documented this hiring mistake in a major study before we wrote our book “You’re NOT the Person I Hired.” You can download a copy of the study from the FREE Resources Section of our Website.

Instead of defining expectations that are quantifiable and time-based, most companies use a traditional job description to evaluate a candidate’s ability to do the job. The traditional Job Description is worthless as a predictive tool for analyzing and projecting future performance and success.

Resources to Learn About Defining Success

Learn more about how to define success for top talent by visiting our website and taking advantage of the following Resources:

1. Our Internet Radio Show every Monday alternates between topics for hiring and for job search. We post all our Radio Broadcasts onto our website into the FREE Audio Library – either on the Hiring Manager side of our website or on the Candidate side.
2. Get a copy of our book “You’re NOT the person I Hired”. This book has hit best-seller levels with over 10,000 copies now in the hands of CEOs. Key Executives, and Hiring Managers.
3. We have posted examples of Success Factor Snapshots from various Executive Searches we’ve conducted. These Success Factor Snaphots replace the traditional job description in combining the expected/desired results for a specific position.
4. A couple times a month we will hold Hiring Manager Open Roundtable Discussions on a wide variety of topics, including defining success for top talent. You’re welcome to register and reserve a spot in these FREE programs. We cap the attendance at 50 participants and it usually fills up within hours our announcements.
5. Read about the Research Project we commissioned before we wrote our book on the Top Ten Hiring Mistakes. You’ll see how NOT defining expectations is a recipe for hiring failure.
6. Get our Complete Hiring System – a comprehensive Kit that allows you to implement the Success Factor Methodology, stuffed with every conceivable audio, video, worksheet, template, and content we’ve published on the subject of how to raise hiring accuracy. You can use this kit to train your hiring managers, raise hiring accuracy for every position, and begin to hire top talent in every department in your company. For a small investment, this could possibly yield a greater return in improving your hiring processes than anything else you ever seen. We’re so confident of the claim that you’ll raise hiring accuracy in your company – we’re willing to back it up with a 100% satisfaction guarantee. If that’s not enough, we’ll let you “try it out” for $2.49 plus shipping.

Barry

Hiring Frustration #7: 1st Impression Victim

Is your company plagued by hiring decisions that focus on hiring people who are better actors in the interview than employees who perform their job effectively?

Do your hiring managers have a tendency to fall in love with candidates when they look like you, talk like you, and have a similar background to you?

When you meet someone in the interview that you immediately like, do you find yourself quickly starting to sell the job?

How long does it take to make a first impression in an interview? Our research indicates that it can take anywhere from 1 second to 10 seconds for most hiring managers. Once that first impression gets set, basically the rest of the interview is used to reinforce the hiring manager’s initial first impression.

In over 15 years of training hiring executives and managers to make better hiring decisions and raise hiring accuracy, we’ve heard this frustration of falling victim to first impression in the interview as one of the top hiring manager frustrations (even when they know better and acknowledge they are doing it).

Studies show that over 80% of most hiring decisions are based on rapport, personal chemistry, and likability. Notice that over 80% of the hiring decision had nothing to do with competency, skills, accomplishments, and future potential. This problem of falling victim to first impressions in the interview is one of the 8 major hiring manager frustrations that we’ve identified.

Is it any wonder why more than 50% of hiring at the managerial/executive level fail? The tendency to fall victim to a first impression is also one of the most glaring hiring mistakes that is reflected through superficial interview questions, not probing deeply enough, and making snap judgments. How is it possible to evaluate a candidate in seconds?

If you desire to make better hiring decisions, you’ve got to have a process designed to force objectivity, rational thinking, and validation/verification of the information candidate’s provide. Our Success Factor Methodology overcomes the frustration of falling victim to a first impression by using a structured approach to interviewing that not only puts everyone on the same page, but also validates, verifies, and vets all the candidate information so that you can get to the truth in every interview.

STOP falling victim to hiring candidates who do a better job of interviewing and presenting themselves than actually doing the job. START using a hiring process that “Puts the Candidate in the Job BEFORE You Hire Them.”

Barry